How do I file a claim?

On both the Report a Claim page as well as at the top of the Report a Claim WebScheme page, we first ask you to identify the general type of claim from the selection box above, and press the “Submit” button. A data entry screen will appear, appropriate to the type of claim. Obviously we will need to obtain answers to a few questions to enable us to act. Completion of some of the fields is mandatory, though the more information that you provide, the easier it is for us to get things underway. We may also need to check policy details and confirm the instructions.

Once the new claim has been entered, press the “Submit” button. The claim will be recorded and staff at our controlling office will immediately be notified by email. You will then receive confirmation that the claim adjustment is underway. If you are not logged in to clientNET, we may also need to verify your instructions by telephone. For more information about clientNET and how to become registered, contact your nearest McLarens branch.

To follow up a report a CLAIM previously lodged via this website, please send an email to [e-mail] with the relevant details. If you reported a claim directly through a McLarens branch, please contact that McLarens branch.